Kate Edwards – Create a Culture of Great Customer Service

Description

Create a Culture of Great Customer Service , Kate Edwards – Create a Culture of Great Customer Service download

Kate Edwards – Create a Culture of Great Customer Service

• 7 Video lessons in HD
• 1h 8m of class content
• Exclusive bonus content

LESSONS

1. Class Introduction
2. Mission, Core Values And Vision Statement
3. I Notice = I Care
4. The Power Of Actions & Words
5. Self Control And Self-Awareness
6. Making Your Service Memorable
7. Putting A Spotlight On Decency

CLASS DESCRIPTION

How To Get You And Your Team To Live And Breathe Customer Service

OK, you get it. Awesome customer service is crucial. It’s imperative that your customers come first and every single one of your interactions is positive. But how do you ingrain those ideals into your company culture to ensure that they’re heeded each day by all of your team members?

Unless you create a culture of service within your organization and toward your customers, good customer service will likely fall by the wayside. This course will help you identify the key aspects of optimal customer service so you can teach it and instill it in your teams.

In this class, you’ll learn how to:

• Develop a culture of service toward both your staff and customers.
• Create a mission, core values and vision statement that reflect your commitment to great customer service.
• Imbue all of your actions and words with the ideals of good customer service.
• Empower yourself and your team members to make a positive impact on customers with every action.
• Embrace high-quality customer service at the highest levels at every level of your operation.
• Learn the smallest and easiest things you can do to make a big impact on your customers and clients.
• Create happy memories of your brand and your business for your customers and clients.
• Overcome fears of interacting with strangers by learning the tools and tricks to good interactions.

KATE EDWARDS

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at I.C.E. in Manhattan and is a Fellow of the C.I.A. and you can view her service and leadership videos on the Typsy and Journee websites. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.

Commonly Asked Questions:

1. Business Model Innovation: Acknowledge the reality of a legitimate enterprise! Our approach involves the coordination of a collective purchase, in which the costs are shared among the participants. We utilize this cash to acquire renowned courses from sale pages and make them accessible to individuals with restricted financial resources. Our clients appreciate the affordability and accessibility we provide, despite the authors’ concerns.
2. Create a Culture of Great Customer Service Course

• There are no scheduled coaching calls or sessions with the author.
• Access to the author’s private Facebook group or web portal is not permitted.
• No access to the author’s private membership forum.
• There is no direct email support available from the author or their team.